FAQS
RETURNS & EXCHANGES
Unfortunately we can only accept returns and refunds on non personalised items.
All returns must provide proof of purchase and be returned within 14 days of receiving. Items must arrive back to The Home Of Embroidery in the same state they were posted out.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase and an order number.
Unfortunately we do not offer refunds, only exchanges or store credit vouchers.
To start a return, you can contact us at thehomeofembroidery@hotmail.com
CONTACT US
Please feel free to email us on thehomeofembroidery@hotmail.com if you have any questions regarding items or orders.
If you have a question in regards to your order please state your order number in your email.
SHIPPING
Here's some helpful information about our current shipping that we're asked most often. For our policy, please refer to our shipping policy.
- Dispatch time is the time is takes for our small business to design, make and wrap your orders. We don't rush any part of our process and wouldn't want to compromise our quality. Our dispatch time is 2 weeks - we can send earlier than this but please use this as the guide.
- Delivery times are the time the item takes to arrive to you once it has been dispatched (left us and with Royal Mail).
- This isn't currently an option we can offer. We work through the orders by date and many of our customers see their order as a priority too so this is the fairest way.